Return Policy
This is a payment claim under the Building and Construction Security of Payment Act 1999 NSW Section 13. Full payment is required on all orders prior to pick up and/or delivery of goods. Goods will remain the property of Kim’s Tiling Supplies until full payment is received.
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All goods must be inspected upon receipt of goods and prior to installation to ensure that the products are correct and free from any defects.
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Any shortages, damages, breakages, discrepancies, or incorrect supply must be notified in writing within 48 hours of purchase.
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Any defects or faulty products are subject to refund or replacement.
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Fixing of the product constitutes acceptance of the product. Strictly no claims will be accepted once goods have been laid. We reserve the right to reject returns.
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Approved returns are subject to 30% handling fee, plus additional freight charges if required.
Returns will not be accepted if
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- No receipt is provided
- After 7 days from date of purchase
- Change of mind
- Goods are not received in its original, unopened state
- Orders are customised orders. Samples displayed and/or provided are representational of the product only and may differ slightly from the delivered product.