🚚 Delivery & Pick-Up Information

We offer two delivery options to suit your order and location.
Please review the details below to choose the option that works best for you.

🔹 Delivery Options

1. Option A – Online Orders
2. Option B – Sydney Local Delivery via My Tile Markets’ Trucks

🛒 Online Order Delivery & Pick-Up Information (Delivery Option A)

Courier / Transport Delivery

1. 1. • Full delivery address required (no PO Boxes or Australia Post locations).
      • Dispatch: Stock items 2–5 business days | Non-stock items 5–7 business days.
      • Estimated Delivery:
        • Sydney Metro: 3–5 business days
        • NSW Regional: 5–10 business days
        • Interstate Metro: 5–9 business days
        • Interstate Regional: 7–15 business days

Note: Delivery times are estimates and may be delayed during peak periods or public holidays.

Click & Collect

1. 1. • Stock items: 2–5 business days
      • Non-stock items: 3–7 business days
      • Pick-up location: Online Office only – 30B Legge St, Roselands NSW 2196
      • Hours: Mon–Fri, 9:00am–4:00pm

*** Please contact us before arrival. Online and in-store orders are processed separately.

Delivery Fees

• Delivery fees are calculated based on size, weight, and location.
  Small items are calculated automatically at checkout.
  For large or heavy items, please contact us for a quote:
  [email protected]

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🚚 Sydney Local Delivery Fee Guideline – By My Tile Market’s Trucks (Delivery Option B)

To provide the most accurate delivery cost, our fees are calculated based on the distance from our Roselands Warehouse.

We strive to offer a reliable, safe, and efficient delivery service tailored to your requirements.

Delivery Price Structure

All tile deliveries include a Manitou / Crane service due to the heavy weight of the items.

Delivery charges are calculated based on distance from the warehouse and number of pallets per order.

Note:
Due to the current global situation, delivery fees may increase
without prior notice, and prices are subject to change.

For deliveries over 100 km, please contact us for a custom quote.

Note: Prices are indicative and may vary depending on access, site conditions, road restrictions, or other logistical factors.
Our team will assess your delivery site and provide a confirmed quote.

📌 Important Notes

1. Delivery Origin

All delivery distances are calculated from our Roselands Warehouse. Please ensure the address provided is accurate to avoid additional fees or delays.

2. Our Fleet

• 12T VOLVO: Equipped with Manitou forklift for heavy pallets and large loads.
• 10T ISUZU: Equipped with crane for precise offloading in tight spaces.
• 2T HINO TIPPER: Ideal for small loose tiles (<5 boxes / 5–10m²). Manual offloading required for non-palletized items.

3. Access Requirements

• Crane or Manitou deliveries require wide access.
• Residential driveways must be accessible for large vehicles.
• Narrow streets or small driveways may require third-party crane trucks.

4. Manual Offloading (2T HINO TIPPER)

• The driver will only deliver to the site.
• Customers are responsible for providing labor to manually offload items.
• Suitable for small orders or non-palletized products.

5. Alternative Transport

• During periods of high demand or if our fleet is fully booked, we may use trusted third-party transport services.
• Fees for third-party transport may differ from our standard schedule.
• We ensure that all third-party providers meet our standards for safety and reliability.

📄 Delivery Terms and Conditions

Delivery Address

• Correct and complete address must be provided at the time of order.
• Incorrect addresses will incur re-delivery fees.

Estimated Delivery

• Estimated delivery date and time are provided for planning purposes.
• We cannot guarantee exact delivery times due to traffic, weather, or other unforeseen conditions.

Changes and Cancellations

• Changes or cancellations are accepted up to 2 days before the scheduled delivery.
• A 30% handling fee applies for changes made after this period.

Delayed or Missing Delivery

• Customers must notify My Tile Market if the order is not received on time.
• We will liaise with drivers to ensure delivery is completed as soon as possible.

Inspection and Signing

• Customers should check the delivery docket for items, batch numbers, and condition of tiles before signing.
• Any defects must be reported to the driver immediately for prompt resolution.

On-Site Operation Time

• Delivery includes 1 hour of unloading/operation time.
• Additional time incurred will be charged at $50 per 30 minutes.

Liability

• My Tile Market is not responsible for loss or damage to items after delivery.
• Delivery will be conducted under the assumption of inherent risks.

⚠️ Assumption of Risk, Release, and Hold Harmless Agreement

Delivery of tiles and materials involves inherent risks, including, but not limited to:

• Cracked driveways or structural damage.
• Damage to grass, lawns, plants, flowers, or landscaping.
• Other property damage caused by vehicle weight, height, or width.
• Discolouration or skid marks due to slippery conditions, inclines, or declines.
• Inconvenience caused by delivery to a location other than specified.

Customer Responsibilities

• Any damage or costs resulting from a vehicle becoming bogged due to site conditions or customer directions are the customer’s responsibility, including towing or removal of the vehicle.
• Violations of road regulations during delivery are prohibited.
• Drivers reserve the right to refuse any request outside the standard delivery scope.
• Aggressive or abusive behavior towards drivers or operators will not be tolerated. Customers will be liable for any penalties arising from such actions.